+38 (095) 929-54-74
almaz-cnc.com
info@almaz-cnc.com

Support

It is obvious that qualitive and operative service is valuable and sometimes the most important factor when buying the equipment, especially in case of

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purchase of machines with software. Such approach became the key concept when organizing our business. We are really conscious of the danger of the equipment stoppage in the orders flow under the conditions of ritual business seasonality. In case of breakage (even during the warrant period), some producers require to send the equipment to their workshops to repair them even if there is thousands of kilometers distance. This leads to the loss of the main resource of any entrepreneur; that is time. As a result, unpleasant situations may occur; that are conflicts with costumers, failure of production plans, and even losing customers to the competitors. That is why, qualitive service is the main priority for us.

Our work with clients begins just after contacting us. So, call, write or contact with us via Skype or ICQ, and we will help you to choose the optimal equipment.

When buying any equipment, the service includes:

1. Free delivery (throughout Ukraine).

We provide free delivery of our equipment to any point of Ukraine at the agreed place and time. Goods inspection is conducted at the delivery address what excludes complaints to the carriers and also increases the efficiency and convenience. Delivery to other countries should be individually agreed in any case.

2. Free training (throughout Ukraine).

After the delivery of equipment, our fellow-workers will provide the connections of machines and free training for your controller. They will introduce the key principles of work of the hardware and software parts of equipment. This training usually takes 2-3 days. The accommodation is provided at our own costs.

3. 12-months warranty.

The warranty on the production lasts 12 months from the moment of purchase. During the warranty period, all breakages, occurred not by the customer’s fault, are free reduced, including the equipment replacement.

The equipment warranty does not extend when:

  • The use of the machine doesn’t comply with the User Guide;
  • The mechanical breakage occurred by the costumer’s fault;
  • The client made some changes to the software, electronic or/and mechanical items of the equipment on his own;
  • One uses the third-party software;
  • Power supply for the machines comes from the networks different from those mentioned in the User Guide.

4. Post-warranty repair and service.

Terms of post-warranty repair and service are individually agreed with each costumer. Moreover, setting out to costumer’s place is possible throughout Ukraine.

5. Permanent operational and qualitive tech support.

It doesn’t matter whether your equipment is under warranty or not, you can always rely on the operational help in solving problems related to the use of equipment.

6. Informing of the emergence of new modifications of equipment and software for it.

We are always working on improvement of our production, and are always ready to inform about novelties to our potential and existing clients.

7. Services of the Graphic-Studio.

We will help you to save your time and to make your work qualitive and professional:

  • The Retouch Centre will help you to work up and prepare the image before coating it on the stone.

The cost of repair during the post-warranty period:

I. Mechanics:

Type of works

Price, USD

1

Replacement of the pair of ball screws (screw+nut)

450

2

Replacement of the hammering mechanism engine

130

3

Replacement of the strap

40

4

Replacement of the X-axis motor

140

5

Replacement of the Y-axis motor

80

6

Replacement of aluminum fasteners

45

7

Repair of the wiring machine frame

50

8

Repair of cable channels

45

9

Replacement of the aluminum profile, per linear meter

55

10

Repair (restoration) of the hammering mechanism (without engine): spring, hammer grips etc.

50

11

Replacement of the carriage

100

12

Replacement of the gear pulley

15

13

Replacement of the connecting cable

25

14

Replacement of the cable joint connector

15

II. Electronics:

Type of works

Price, USD

1

Replacement of the big display

60

2

Replacement of the small display

35

3

Repair (replacement) of the driver

80

4

Repair of the CPU boards

30

5

Replacement of the CPU boards

150

6

Replacement of the cooler

15

7

Replacement of the transformer

85

8

Replacement of the power outlet

10

9

Replacement of the USB port

10

10

Replacement of the card reader

15

11

Cleaning of the electronic block

15

12

Replacement of the joystick

17

13

Replacement of the control handle

10

14

Replacement of the buttons on the block panel

15

15

Repair of the power supply

35

16

Repair of the electronic component of the hammering mechanism

25

17

Replacement of the power supply board

120

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